PRIVACY POLICY
This Privacy Policy explains how ConnectIQ Labs, Inc. (d/b/a Miles), a Delaware corporation with offices at 75 E. Santa Clara Street, Santa Clara, CA 95113 ("Miles", "we", or "us") collects, uses, and discloses information about you through its mobile applications, websites, and other online products and services (collectively, the "Services") or when you otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, upload a profile photo, participate in a contest or promotion, redeem a reward, request customer support or otherwise communicate with us. The types of information we may collect include your name, phone number, email address, profile photo, and any other information you choose to provide.
Information About Your Use of the Services
Usage Information
We collect information about your use of the Services, and we use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers. We may also receive information from other sensors on your device such as the compass, accelerometer, and gyroscope.
Automatically Collected Information
When you access or use our Services, we automatically collect information about you, including:
  • Log Information: We collect log information about your use of the Services, including the type of iOS version you use, app version, device ID, and other in-app on online activity (user path, access times, pages viewed, etc.).
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: As noted above, in accordance with your device permissions, we will collect information about the precise location and movement of your device, including travel data captured by your device (e.g., acceleration). For more details, please see "Your Choices" below.
  • Information Collected by Cookies and Other Tracking Technologies: Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see "Your Choices" below.
Use of Information
We use the information we collect to provide, maintain, and improve our services, such as to facilitate the performance of primary functions of the Services (e.g., transportation, travel, and geolocation services), or to manage your account with the Services. We also use the information we collect to:
  • Send you technical notices, updates, security alerts and support and administrative messages and to respond to your comments, questions and customer service requests;
  • Communicate with you about products, services, offers, promotions, and events offered by Miles or third parties, or provide news and information related to the Services or third parties we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Miles and users or partners;
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Facilitate Miles and third-party contests, sweepstakes and promotions and process and deliver entries and rewards;
  • Comply with our legal obligations;
  • Enforce, or otherwise use in connection with, the Terms of Service; and
  • Carry out any other purpose described to you at the time the information was collected.
Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In an anonymized, aggregated, or de-identified form, with third parties for their own services and general marketing purposes, unless you opt out of this type of sharing by logging out of the Services or deleting our mobile application.
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Miles or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among Miles and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.
Social Sharing Features
The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Third-Party Services
Miles provides you with opportunities to connect with third parties or third-party applications or services, such as through third-party promotions or challenges. If you choose to interact with such third parties outside of the Services or use any such third-party applications or services, we may facilitate sharing of your information and such third parties may contact you directly as necessary. Your interactions outside of the Services with such third parties or use of such applications and services is not governed by this privacy policy. Miles does not control the applications or services of those third parties or how they use your information and documents. Be sure to review the terms and the privacy policies of those third parties before using their applications or services.
Advertising and Analytics Services Provided by Others
We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Miles and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
Your Choices
Account Information
You may update, correct or delete information about you at any time by going to the Account page of the app, emailing us at support@getmiles.com. If you wish to delete or deactivate your account, please email us at support@getmiles.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Location Information
When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application's collection of this information. We currently require this location information to use our Services, so if you do not consent to this collection, our Services will not function as intended. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Promotional Communications
You may opt out of receiving promotional emails from Miles by clicking on the unsubscribe link in these emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Do Not Track Notice
Do Not Track ("DNT") is a preference available in many web browsers which allows you to inform websites you visit that you do not want them collecting information about you. Miles does not respond to DNT signals. For further details regarding DNT, visit donottrack.us.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
support@getmiles.com
75 E Santa Clara St.
San Jose 95113